Terms of Service

1. Acceptance of these terms

These Terms of Service ("Terms") form a binding agreement between you and Willowcare LLC ("Willowcare", "we", "us"), the developer and operator of the WillowBridge software platform. By accessing or using the public marketing website at willowbridge.app or any of its subpages (the "Site"), you agree to these Terms. If you do not agree, do not use the Site.

2. Scope of these terms

These Terms govern your use of the Site only. They do not govern:

• Use of the WillowBridge software platform. The platform is governed by a separate, signed Master Services Agreement, a Business Associate Agreement, and any applicable Order Form between Willowcare and the healthcare-provider customer. If you are an authorized user of a customer's tenant, your use is governed by your employer's agreement; consult your employer for a copy.
• Patient access to medical records. If you are a patient whose record is processed by WillowBridge on behalf of your healthcare provider, your relationship is with the provider, not with us. See our Privacy Policy Section 6.

3. Permitted use of the site

You may use the Site to:

• read about the WillowBridge platform, its features, pricing, and security posture;
• request a product demonstration; and
• contact us with business inquiries.

The Site is provided to you free of charge. We may add, change, or remove pages or content at any time.

4. Prohibited conduct

When using the Site, you may not:

• scrape, crawl, or otherwise harvest content for use in a competing product or service, except by reasonable search-engine indexing;
• attempt to gain unauthorized access to the Site, our servers, or any related systems;
• probe, scan, or test the vulnerability of the Site or its supporting infrastructure without our prior written permission;
• transmit malware, viruses, or any code intended to disrupt, damage, or interfere with the Site;
• impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• submit any protected health information ("PHI") through the public Site (the public marketing site is not the correct channel for PHI — use the WillowBridge application or contact your provider);
• use the Site in violation of applicable law, including U.S. export controls and sanctions; or
• encourage or assist any third party in doing any of the above.

5. Intellectual property

The Site and all content on it — including the WillowBridge name, the Willowcare brand, logos, text, graphics, screenshots, code, and the underlying design system — are the property of Willowcare LLC or its licensors and are protected by U.S. and international intellectual-property laws. Except as expressly permitted by these Terms, you may not copy, modify, distribute, sell, lease, or create derivative works of any Site content.

You may share publicly accessible Site URLs in the ordinary course of communication, including by hyperlinking, provided you do not misrepresent your relationship with us or imply endorsement.

6. Inquiries and submissions

If you contact us through a demo-request form, email, or other channel, you are responsible for the content of your message. Do not submit PHI, financial-account credentials, or other sensitive information through the Site's public contact channels.

Any feedback or suggestions you provide about the WillowBridge platform or the Site are non-confidential, and Willowcare may use them without restriction or compensation.

7. Third-party links and content

The Site may link to third-party websites or services that we do not control. We provide those links for convenience and do not endorse, control, or accept responsibility for any third-party content or practices. Your use of any linked site is at your own risk and subject to the third party's terms and privacy policy.

8. Disclaimers

The site is provided "as is" and "as available", without warranty of any kind. To the maximum extent permitted by law, Willowcare disclaims all warranties, express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade. Willowcare does not warrant that the site will be uninterrupted, error-free, accurate, current, or free of viruses or other harmful components.

No medical advice. The Site provides general information about WillowBridge and the CMS care-management programs the platform supports. Nothing on the Site is medical advice. Decisions about a patient's care must be made by the treating clinician.

No legal or billing advice. Information on the Site about CMS billing codes, regulations, and audit-defense requirements is general reference material. It is not legal, compliance, or billing advice and is not a substitute for qualified professional advice.

9. Limitation of liability

To the maximum extent permitted by law, Willowcare and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, data, or goodwill, arising out of or in connection with your use of the site, whether based on contract, tort, statute, or any other legal theory, even if Willowcare has been advised of the possibility of such damages.

Willowcare's total aggregate liability arising out of or in connection with your use of the site is limited to one hundred U.S. dollars ($100). Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions, our liability is limited to the greatest extent permitted by law.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law (for example, certain consumer-protection rights, fraud, or willful misconduct).

10. Indemnification

You agree to defend, indemnify, and hold harmless Willowcare and its officers, directors, employees, and agents from and against any third-party claim, loss, or expense (including reasonable attorneys' fees) arising out of (a) your use of the Site in breach of these Terms, (b) your violation of applicable law, or (c) your infringement of any third party's rights through your use of the Site.

11. Termination

We may suspend or terminate your access to the Site at any time, with or without notice, if we believe you have violated these Terms or applicable law, or if we discontinue the Site. Sections 5 (Intellectual Property), 8 (Disclaimers), 9 (Limitation of Liability), 10 (Indemnification), 12 (Governing Law), and any other provisions that by their nature are intended to survive will survive termination.

12. Governing law and dispute resolution

These Terms are governed by the laws of the State of [STATE], without regard to conflict-of-laws principles. Any dispute arising out of or relating to these Terms or your use of the Site will be brought exclusively in the state or federal courts located in [COUNTY], [STATE], and you submit to the personal jurisdiction of those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

13. Changes to these terms

We may update these Terms from time to time. We will post the updated version at this URL and update the "Last updated" date. For material changes, we will provide additional notice (for example, by a banner on the Site) before the change takes effect. Your continued use of the Site after a change takes effect constitutes your acceptance of the updated Terms.

14. General

14.1 Entire agreement

These Terms, together with the Privacy Policy, are the entire agreement between you and Willowcare regarding your use of the Site and supersede any prior agreements on the same subject matter. Customers of the WillowBridge platform are also subject to their signed Master Services Agreement and Business Associate Agreement.

14.2 Severability and waiver

If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect. Our failure to enforce any provision is not a waiver of our right to do so later.

14.3 Assignment

You may not assign your rights under these Terms without our prior written consent. We may assign these Terms without notice to a successor in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets.

14.4 No third-party beneficiaries

These Terms confer no rights on any person other than the parties.

15. How to contact us

• General inquiries — [email protected]
• Privacy — [email protected]
• Security disclosures — [email protected]
• Postal — Willowcare LLC, [LEGAL NOTICE ADDRESS]